We specialize in manufacturing high-quality furniture for every space in your home, including living room, bedroom, dining room, and office furniture. We also create storage solutions, outdoor furniture, and custom designs tailored to your needs.
2. Where are your products made?
All our products are proudly manufactured in-house at our state-of-the-art facilities, ensuring quality and craftsmanship at every step.
3. Do you offer customization?
Yes, we provide a range of customization options to help you create furniture that perfectly fits your style and space. Contact us for more details on custom finishes, dimensions, and designs.
Ordering and Payment
4. How do I place an order directly with the manufacturer?
You can place an order by browsing our website, selecting your desired items, and proceeding to checkout. For bulk orders or custom designs, please contact our sales team directly.
5. What payment methods do you accept?
We accept all major credit cards, bank transfers, and other secure payment methods. For large orders, we also provide flexible payment terms. Contact us to discuss payment arrangements for custom or bulk orders.
6. Can I make changes to my order after placing it?
Yes, you can modify your order as long as it has not entered the production stage. Please contact our customer support team immediately to request changes.
Shipping and Delivery
7. How long does it take to manufacture and deliver my furniture?
Production times vary depending on the product and customization options. Standard items are typically shipped within 5 days, while custom orders may take longer. Delivery times depend on your location and shipping method.
8. Do you offer direct delivery?
Yes, we handle direct deliveries to ensure your furniture arrives in perfect condition. Shipping fees and delivery options will be calculated at checkout.
9. Can I track my order?
Absolutely. Once your order is shipped, we’ll provide you with a tracking number so you can monitor the status of your delivery.
Returns and Exchanges
10. What is your return policy?
As a manufacturer, we stand by the quality of our products. Returns are accepted within 7 days of delivery for non-customized items, provided they are in their original condition. Customized or made-to-order products are non-returnable.
11. How do I initiate a return or report an issue?
To start a return or report a problem, you can contact our customer service team with your order number and details. Alternatively, you can visit the order detail page on our website and submit a return request directly from there. We’ll assist you promptly.
12. What happens if my item arrives damaged?
If your furniture arrives damaged, please notify us immediately with photos. We will work with you to repair, replace, or refund the item as necessary.
Product Care and Maintenance
13. How should I care for the furniture?
Each product comes with care instructions specific to its materials. General tips include keeping the furniture away from direct sunlight, using protective covers, and cleaning with recommended solutions to maintain its longevity.
14. Do you offer maintenance or repair services?
Yes, we offer maintenance and repair services for our furniture. Contact us to learn more about available options and costs.
Other Questions
15. Can I visit your manufacturing facility?
Yes, we welcome factory visits by appointment. Contact us to schedule a tour and see how our furniture is made.
16. How can I contact your team?
You can reach us via email at info@pickwud.com, call us at +91 99117 29213, or use the live chat feature on our website. For custom or bulk orders, please contact our sales department directly.
Let us know if you have more questions or need assistance. We’re here to help!
