At Pickwud, customer satisfaction is our top priority. We strive to ensure that our products meet the highest quality standards. If you are not entirely satisfied with your purchase, our refund and return policy is here to help.
Eligibility for Returns
Timeframe:
Returns are accepted within 7 days of delivery for all eligible items.
Condition of Items:
Items must be in their original condition, unused, and free from damage.
All original packaging, labels, and accessories must be included.
Non-Returnable Items:
Custom-made or personalized furniture.
Items marked as “Final Sale.”
Gift cards and promotional items.
Proof of Purchase:
A valid receipt or order confirmation must be provided.
Return Process
Initiating a Return:
Contact our Customer Support team via email at info@pickwud.com, call us at +91-9911729213, or visit our website pickwud.com and go to the ‘My Orders’ section.
Provide your order number, item details, and reason for return.
Return Approval:
Once your return request is approved, you will receive instructions and a return shipping label (if applicable).
Packing and Shipping:
Pack the item securely to avoid damage during transit.
Our courier partner will pick up the return product from your address. Please ensure the item is securely packed and ready for pickup.
Inspection and Refund:
Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
Refunds will be processed within 5-7 business days after inspection.
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges
Exchanges are allowed within the 7-day return window for items of equal or lesser value, subject to stock availability.
If the desired item is of higher value, the price difference must be paid.
Damaged or Defective Items
Reporting Issues:
If your item arrives damaged or defective, please report it within 48 hours of delivery.
Provide photos of the damaged item and packaging for verification.
Resolution Options:
We may offer a replacement, repair, or full refund depending on the situation.
Return Shipping Fees
Customer-Initiated Returns:
Return shipping fees are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
Company-Initiated Returns:
If the return is due to an error on our part, we will cover the shipping costs.
Contact Us
If you have any questions about our refund and return policy, please don’t hesitate to contact us:
